As stated from D.Lgs no. 21 of February 2014, you have the right of withdrawal from the contract within 30 working days, without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us (LML COMPANY SRL - VIA LAMARMORA 33 - 10128 TORINO - TEL. +390114335610 - E-MAIL: firstname.lastname@example.org) of your decision to withdraw from this contract by a statement (e.g. a letter sent by post, fax or e-mail) or by using the online form.
You can also fill in and send by e-mail the withdrawal online form or any other statement through our website www.nanarossa.com
If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall refund to you all payments received from you, including the delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such refund by using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at the following address:
LML COMPANY SRL – Via Lamarmora 33 – 10128 Torino
without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the expiration of the 30-day period.
The costs of the return of the products are at your own expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning the goods.
We remind you that you can exercise your right on the entire order or only on part of it, if the product is not damaged, in its original packaging and complete in all parts.
If one correctly uses its right to withdraw LML Company, within 30 days from when the communication of the withdraw is received, will refund one completely the price of the item with the same payment option chosen at the moment of the purchase, but not the cost of the shipping.
FOR WHAT CONCERNS CLOTHING: the good besides having to be returned in its original pack, must not have been worn and has to be folded in it’s original plastic bag.
The right to withdraw DOES NOT apply to personalized products made exclusively for the customer.
In case of a faulty product the refund will be completely payed by us. In order to ask for this one you must contact the Customer Service which will arrange for a Courier to pick up the product.
LML Company provides a service for the collection of the product that wants to be returned at the cost of € 7. This cost will be subtracted by the total amount of the refund. If you want to use this service one must contact the Customer Service.